Data Protection Policy Prime Fertility Center Company Limited
Prime Fertility Center Co., Ltd. has made a policy to protect your personal information which you submitted to our clinic during services request, visiting our website, using application from or belong to the clinic. This policy is including various information about you as forwarded by a third party.
Personal information means “any individual information that can identify a person either directly or indirectly but not including information of dead person specifically”.
Collection of personal information
1. For your benefits, clinic will collect your personal information, the information that can identify you directly and indirectly, at the right time for providing services. In case you submit the information to clinic or request services from clinic through website, application or other channels belong to clinic, e.g., doctor appointment, online transactions, asking for newsletter or special assistance as well as offline transactions such as patient registration at clinic’s registration counter, your willingness to complete survey, response e-mail, fill / disclose information for job application or other contact channels between clinic and you.
2. Clinic may receive your personal information from the third party, e.g., network marketing, distributor or service provider of clinic, government sector, clinic or hospital that you received services previously.
Personal information that clinic collects
Types of personal information that clinic collects from you depend on situation of collection and types of services that you requested from clinic. Your personal information will be used for the success of online/offline transactions or requested services. The personal information that clinic will directly collect from you or the third party is including:
• Personally identifiable information, e.g., name, photograph, gender, date of birth, passport, identification card number or other identifiable numbers
• Contact information, e.g., address, telephone number, and e-mail
• Payment details, for example, billing, credit or debit card information and details of bank account
• Service records, e.g., doctor appointment, personal information of relatives, room preference, dietary preference, and the need of other additional services
• Records of marketing activities participation, e.g., registration records for joining activities with us
• Statistic records, e.g., the number of service receivers and website’s visitors or users of other online channels provided by clinic
• Data while visiting clinic’s website, e.g., IP address, cookies, online appointment system
• Medical records, reports of physical and mental health, your health care, laboratory result and diagnosis
• Information related to your medication and allergies
• Feedback and treatment result that you submitted
We will not collect and use your sensitive information, for example, race, religion, criminal records unless this information is required by law, regulation or from your permission.
The use of personal information
Clinic will use your personal information for the following purposes:
• Provide or deliver services of clinic
• Arrange the doctor appointment, send news, introduce services of clinic
• Coordinate and forward information in order to facilitate inter-hospital patient transfer
• Patient verification
• Send notification for doctor appointment or offering assistance from clinic
• Simplify and present various benefits to you
• Marketing, sales promotion and customer care objectives, e.g., sending promotion about products and services, business partner’s information
• To be a channel for communication, answering questions or handling complaints
• Observe customer satisfaction, marketing research, statistical analysis, data processing and demonstrating for the development on products & services or creating new products & services for the greater customer benefits
• Accounting or financial objectives, e.g., auditing or tracking about credit card payment, billing, refund process
• Security objective including safety while staying at the clinic
• Job application, working as employee or any related purposes
• Comply with clinic’s regulations
• Comply with laws, regulations, rules or requirements from the government sector, e.g., subpoena, court order or other legitimate appeals
• Other purposes corresponding to above objectives or your occasional consent
Personal information disclosure
Clinic may disclose or transfer your personal information to the third party whether residing in or out of the Kingdom of Thailand. Clinic will perform with necessary and appropriate measure or follow regulations and laws in order to achieve the above objectives. Therefore, we will disclose or transfer the information to:
• Business Partner such as insurance company, partner who joins loyalty program and medical center and/or other companies relating to services
• Bank and payment service provider, e.g., debit or credit card company
• Security and safety personnel
• Immigration Bureau and Customs Department
• Government sector, compliance unit, and other institutes referred to or permitted by law
Link to website of the third party
Website and mobile application of clinic may have a link to website of the third party. If you follow the link, this policy will be ineffective on the third-party website. Kindly be informed that clinic is unable to take any responsibilities about the use of your personal information by the third party. Since it is out of our control.
Safety and storage of personal information
1. Your personal information will be kept as long as necessary for the above objectives in this policy or regulations or legal proceedings.
2. Clinic will use the security measure and appropriate management in order to protect and secure your personal information that we collected.
Rights of personal information owner
1. Right to withdraw consent: As long as your personal information has been kept with clinic, you have the right to withdraw your agreement about the data processing of your personal information that you gave permission to us.
2. Right of access: You have the right to access your personal information and ask clinic for duplication of that information. As well as request clinic to disclose the acquisition of the personal information that you did not give consent to clinic.
3. Right to rectification: You have the right to ask clinic to edit any incorrect information or add any incomplete information.
4. Right to erasure: Somehow you have the right to ask clinic to delete your information.
5. Right to restriction of processing: Somehow you have the right to suppress the use of your personal information.
6. Right to data portability: Somehow you have the right to transfer your personal information that you submitted to us to other data controller or even to yourself.
7. Right to object: Somehow you have the right to oppose your personal data processing.
In case your personal information is used without your permission or over the scope of the above objectives, you are able to request for the access or update and correction of your personal information. Including any rights as mentioned above or the rights referred to the effective Personal Data Protection Act, e.g., ask for your personal data duplication or request to suppress the use and disclosure of your personal information.
The requisition of access or correction or any claim for your personal information must be in writing together with copies of identifiable evidence, e.g., copy of identification card, copy of passport, details of doctor appointment, and contact information. Then send them to the following address by postal mail:
Prime Fertility Center Company Limited
1177, 22nd Floor, Pearl Bangkok Building, Phahonyothin Road, Phayathai, Phayathai, Bangkok 10400
There is no charge to proceed your request according to the rights as mentioned above. Clinic will consider and inform the result within 30 days after receiving the request.
Change of data protection policy
Clinic regularly reviews this policy according to guidelines, laws and any related regulations. Once the policy is changed, clinic will notify you by updating on our website which is www.primefertilitycenter.com as soon as possible. Should you have any inquiries, suggestion or complaint about data protection policy, please contact us via email: [email protected]